| In order to stand out from competition I will | | | | 5. Its always important to thank someone if |
| share with you some tips that will be useful for | | | | someone has done a favor or something nice for |
| you. These guidelines are simple and easy to | | | | you. Thank with a little note or card depending on |
| implement. You can include them into your day to | | | | the person you are sending this to. This only |
| day lifestyle straight away. You will attain mastery | | | | solidifies the relationship and one thank you can go |
| in absolutely no time and with little practice. | | | | a long way. |
| Bill Kelly has stated that to show respect towards | | | | 6. RSVP; respond if you please, it means that |
| people one of the ways is good manners. | | | | when an invitation is received which needs you to |
| Here are the tips for good manners and if | | | | RSVP; only a confirmation is needed here. All you |
| followed as a practice everyone will reflect your | | | | need to do is confirm your presence. |
| good manners: | | | | 7. A sign of good etiquette is never to interrupt |
| 1. When going for a business meal, the meal is | | | | or cut down a person who is explaining something. |
| supposed to be eaten first and then the business | | | | Its always important to give due respect to that |
| matters should be discussed. Business matters | | | | person and lend an ear completely. |
| should be discussed prior to the meal or when | | | | 8. People who ensure that you are in business are |
| you are about to complete your meal. | | | | your clients, customers. Its important that you |
| 2. Ensure that incase you have missed a call it is | | | | defer to them. This only shows respect towards |
| returned. Its a part of good manners to return | | | | them. This is an act of high regard and admiration. |
| the unanswered phone calls or the voice mail | | | | If you put the other persons interest first, its a |
| messages within 24 hours. Incase you need to | | | | part of good customer service. |
| take time to think of an appropriate response, | | | | 9. You must refer to the customers or clients by |
| then slight delay is also ok. | | | | their first name only if you have been invited to |
| 3. Ensure that you are always on time for | | | | do so or else refer to them were Mr and their |
| business. There are no excuses for delay. Incase | | | | last name or Mrs. /Miss and their last name. Class |
| you are late and make up an excuse, its not a | | | | and sophistication is displayed by the use of |
| good sign and not really taken well by people. | | | | Honorifics and last names. So always address |
| 4. Words such as I'm sorry should be avoided | | | | your customers appropriately. |
| incase you missed what was being told to you. Its | | | | 10. To make that great first impression always |
| better to respond with "I beg your pardon." | | | | drives down the person yourself who pays a visit |
| Stating that you are sorry is usually said as an | | | | in your country. It will set a good impression and |
| admission of guilt or to offer empathy. | | | | create a good ground for relationship building. |